Description

The Global Solutions Risk and Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Quality Analyst is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies.

Key job responsibilities
The job responsibilities as a Quality Analyst may include:
o Performs quality audits on a daily basis using Standard Operating Procedure (SOP) and achieves self-utilization, productivity and quality as per defined targets.
o Must be able to comprehend SOPs with minimal support and identify opportunities.
o Identifies anomalies through audits (SOP defects, Process gaps etc.).
o Uses knowledge and identifies defect/s & preliminary root causes, explains the rationale
o Proposes solutions on quality/productivity and work on milestones with managers
o Expertise in research - finding specific information (eg: products, regulations etc) in a timely manner.
o Prepares key insight trends and share reports on regular basis.
o Provide feedbacks to the associates and close loop on audit observations.
o Respond to stakeholders with guidance and flags any updates to Lead/Manager

About the team
The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.

Basic qualifications

- Baccalaureate diploma
- Experience with Microsoft Office products and applications
- English B2+ proficiency in verbal and written communication
- French B1+ proficiency in verbal and written communication
- Previous experience in a data-driven business environment

Preferred qualifications

- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
- Experience in designing and implementing custom reporting systems using automation tools
- Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems
- 2+ year work experience in Business Process Outsourcing in any of the following domains: accounting, regulatory compliance, payment processing, IT services, human resources, quality assurance
- Advanced Excel skills (VBA)
- Knowledge of database querying (SQL)
- Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods company, or corporate role

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.