Description of responsibilities:

• To perform quality control by applying internal procedures;
• To work closely with members of the Operations department to collect data and evaluate performance indicators;
• To ensure the timely release to the Supervisors / ACM or CCM of the identified quality problems and the pursuit of their solution;
• To process the data generated and / or results in order to create reports specific to the internal procedures and of the project;
• To proactively assist the team of coordinators in managing the performance of the team's SLA through quality control procedures;
• To perform quality controls according to the agreed quality plan, ensuring that quality systems are implemented / observed;
• To participate in the operational meetings, to present the qualitative results and comes, when needed, with a proposal for improvement;
• To provide support to the Operations department in order to improve the results;
• To support the QA Department to implement BEST QA methodology at project level;