Candidatul ideal

• Degree in computer science or a related field and relevant work experience in Microsoft 365 engineering;
• Fluent/advanced English language to communicate and collaborate in an international environment;
• Experience as a Microsoft 365 engineer or similar role, with a background in supporting and troubleshooting Microsoft 365 services;
• Knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business and related technologies;
• Understanding service management processes based on ITIL standards;
• Problem-solving skills and the ability to contribute to the resolution of technical issues;
• Profound communication skills to effectively collaborate and interact with individuals across various technical skill levels;
• Documentation skills to provide clear explanations of technical information and project updates.

Descrierea jobului

• Collaborate with stakeholders, business analysts, and international IT teams to gather requirements and contribute to strategic plans for Microsoft 365 deployment and optimization;
• Provide technical expertise in Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business and related technologies to support escalated issues and incidents;
• Assist in the configuration and customization of Microsoft 365 services, leveraging tools such as PowerShell and Microsoft 365 admin center;
• Collaborate with the international service team to define and enforce governance policies and procedures for Microsoft 365 services, ensuring data protection, information lifecycle management and compliance;
• Monitor, troubleshoot, and contribute to the resolution of performance, availability, and connectivity issues in Microsoft 365 services;
• Stay updated with the latest Microsoft 365 features, updates, and best practices, evaluating their potential impact on the organization's productivity and collaboration strategy. Provide recommendations for technology adoption and enhancements.