Real Time Manager Brasov
Companie Verificata
Adaugat: 3 săptămâni în urmă
Teleperformance Romania
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Companie
:
Teleperformance Romania
Functia Jobului
:
Administratie, personal administrativ
Locatie & Tipul Jobului
:
Brasov | Program Full Time
Nivel experienta
:
Junior
Descriere
:
Responsibilities:
- Monitor queues and agents in real-time and ensure KPIs targets are met (such as adherence to the schedule, service level, ASA)
- Identify potential risks or gaps in performance, staffing shortages, or system disruptions and support the Operations team in finding and implementing mitigating measures
- Adjust resource allocation based on real-time demands and requirements
- Create, run and deliver real-time performance reports to the necessary departments within specified timeframes
- Develop and maintain a good relationship with both the client and other internal departments (such as Operations, L&D)
- Identify improvement needs in processes and procedures, and work on optimizing them together with the management
- Ensures compliance with company regulations with regards to Data Security and Protection Standards
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