Your responsibilities:

• Assist consumers, partners, and professionals with pre-sales, order management, financial issues and technical issues through email, chat and phone support;
• Handle both simple and complex troubleshooting issues via the telephone and email, addressing both hardware and software related issues;
• Multitasking through multiple systems while troubleshooting with Partners representatives;
• Effectively communicate technical information with Partners representatives;
• Diagnose and provide a path to resolving technical issues;
• Report and escalate new Partners issues;
• Follow approved Client workflows in responding to Partners inquires;
• Ensure excellent Partners satisfaction;
• Work counterparts from Client office to resolve or properly close tickets;
• Manage an individual ticket queue;
• Responsible to follow the direction of management and provide feedback;
• Achieve call center metrics including average Partner Satisfaction, Average Handling Time, Procedural Compliance, and schedule adherence and conformance.

Join our team and we will offer you:

• Meal tickets (30 RON/day)
• Private medical package.
• Paid professional training.
• Internal development opportunities - career path.
• Discounts with our current partners.
• Access to the 7card by Gympass monthly subscription.
• Employee assistance/wellbeing program subscription