• Customer support associate provides information about basic account creation, placing an order, as well as information about products and total order costs, all while advising and promoting brands in every interaction.
• Resolves problems including clarifying the customer's complaint (late deliveries, order cancellations, missing or damaged/defective items, payment issues, product specific queries and customer care related questions); determining the cause of the problem; selecting and explaining the best solution to solve the problem within policies. Providing product recommendation and beauty advise to consumers.
• Communicates and collaborate with peers, management and suppliers to achieve the desired outcome
• Process consumer orders, providing information to enable cross selling and upselling of products
• Provide reports, resolve technical queries and undertake associated administrative activities
• Highlight opportunities to improve processes and the consumer experience and communicate regularly with colleagues
• Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
• Liaise with various internal teams to ensure knowledge is maintained and current on brands, products, marketing, promotional events and pricing
• Provide a “High-Touch” consumer service to our customers
• Follows and implements changes in procedures and work instructions received by management.
• Reporting the most common issues to Team Manager or Team Leads
• Performs other duties as assigned by the management team in compliance with the qualification and job requirements
• Handle changes in polices and work instructions received by management during training and work.

Benefits:

• Paid professional technical training
• Monthly performance-based bonuses
• 30 RON/day meal tickets
• Private medical insurance
• Various discounts for restaurants, travelling etc.
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.