As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, ︁︀​︂︃︃​︁︂︁​︆︄︁︀​︂︃︃​︈︃​︁︃︀and providing technical assistance. You will be responsible for managing customer interactions through phone calls.

• Respond promptly and professionally to customer inquiries and issues via phone.
• Assist customers with product setup, troubleshooting, and usage guidance if necessary.
• Process customer orders, returns, and exchanges.
• Track and update customers on the status of their orders.
• Stay informed about the latest drone models, software updates, and industry trends.
• Provide product recommendations based on customer needs and preferences.

Job responsibilities:

• Answer inbound calls as well as written communication within guidelines established by the client and call center management;
• Ensure the delivery of a quality customer experience on each and every transaction;
• Perform outbound calls within guidelines established by the client and call center management;
• Ensure that all complaints are recognized, recorded, confirmed and solved effectively;
• Recognize and promote additional products and services to the customers, in line with their needs and requirements and as directed by Foundever’s Client;
• Supply high-quality service in accordance with given processes and procedures;
• Consistently utilize scripts, Knowledge Center tools and Hot News according to call center and client procedures;
• Ensure that adherence to required shift schedules is observed at all times; Attend all required campaign training (new program and updates);
• Take personal responsibility to understand and comply with all company and client security requirements and policies.

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training
• Signing bonus
• Monthly performance-based bonuses
• 30 RON/day meal tickets
• Private medical insurance
• Discounts of to 40% at partners – electronics and telecommunications subscriptions
• Discounts on eyeglasses, PC protective lenses and other services
• Dentist discounts at partner clinics
• Access to the 7card by Gympass monthly subscription
• Special offer at partner banks
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.