• Create the optimal rental experience by maximizing on sales and service opportunities for every customer
• Advise on and sell optional extras to the customer according to his/her needs and greet customers professionally and prepare the rental agreement
• Advise as an expert on all vehicles in the Sixt fleet, all protection items, and all extras
• Make expert recommendations and present every product to every customer every time
• Prepare all rental and return documents accurately and completely
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensure that the return date and time on the rental agreement is accurate
• Review all charges at the time of vehicle return.
• Provide excellent customer service in all customer contact situations
• Meet all sales and service standards
• Maintain cleanliness and order in the office area
• Handle customer complaints with professionalism and confidence
• Complete daily lists and report to the Supervisor and Manager
• Other job duties as assigned to meet the business needs
• Handle all telephone and email inquiries in a friendly and helpful manner.