C
Romanian Speaking Complaint Handling Operator
Companie Verificata
Adaugat: 2 săptămâni în urmă
Crome Communication Kft.
Romanian Speaking Complaint Handling Operator
Companie Verificata
Adaugat: 2 săptămâni în urmă
Crome Communication Kft.
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Companie:
Crome Communication Kft.
Functia Jobului:
Inginerie & tehnologie
Industrie:
IT si telecomunicatii
Locatie & Tipul Jobului:
Ungaria | Program Full Time
Nivel experienta:
Junior
Vechime:
1 an
Descriere:
Do you fancy supporting the clients of a premium international brand as a member of a first class but also friendly Contact Center? Then we definitely have a place for you. Let's join our team today!
What will be your duties?
You will be a member of a small however cooperative team that serves the clients of BMW Group Romania.
The main tasks you will be responsible for are dealing with the incoming complaints, inquiries, occasionally investigating complex cases.
The main tasks you will be responsible for are dealing with the incoming complaints, inquiries, occasionally investigating complex cases.
Furthermore, you are going to also take part in general customer relationship, outgoing call campaigns and handling email and phone requests.
(We do not deal with direct sales and cold calls!)
Handling incoming complaints, questions and requests via phone, email and chat
- recording and administration
- gathering further information from the BMW dealer network and competent departments and experts of BMW Group Romania
- preparing and submitting customer information responses
- Making outgoing customer service calls, such as
- Data clarification, customer satisfaction and event-related calls
- Lead request handling and Follow-up calls
What do we offer?
- Relocation package
- Cafeteria benefit (after probationary period)
- Home Office (after probationary period, office attendance only on Mondays and Fridays)
- During onboarding you will participle in a 1 month side by side training which will take you to the world of BMW and give deep insight to our campaigns, processes. The training will pay special focus on the details and ensure enough time to acquire all the necessary knowledge in theory and in practice.
- Company events (birthday-, Christmas parties; team-building meetings)
- Supportive, calm atmosphere, monthly Cake Friday
- Long-term employment
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
- Daca aveti impresia ca acest anunt nu este real, va rugam sa il raportati apasand butonul "Raporteaza Job"
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