Join a global leader in customer experience solutions, known for working with some of the world’s top brands across various industries. With a strong focus on innovation, diversity, and employee development, this company offers a vibrant work environment where you can grow professionally while providing outstanding support to customers. The role is for a project with one of the world’s most prominent brands in the tobacco industry, allowing you to work with a top-tier client in a fast-paced and exciting field. Daily Tasks: Handle customer inquiries via phone, email, and chat. Provide product information, assist with orders, and resolve technical issues. Address complaints, ensuring customer satisfaction and loyalty. Collaborate with internal teams and update customer records. Requirements: Native Romanian speaker with C1 English . Experience is an advantage, but  not mandatory . Willing to relocate to Sofia and can start ASAP . EU citizenship or valid residence card. What We Offer: Relocation support to help you settle in Sofia. Competitive salary with a 1000 BGN signing bonus . Paid training to ensure your success in the role. Health and dental insurance for you and your family. Life insurance for additional security. Monthly transportation/internet allowance (50 BGN net). Additional payment for night shifts (if applicable). Bonuses for major life events like marriage, childbirth, or graduation (500 BGN). Access to the Multisport Card (co-financed by the employer) to keep you active. Discounts on various goods and services. This is an on-site role in Sofia with working hours from Monday to Friday (8:00 a.m. – 10:00 p.m.) and weekends (10:00 a.m. – 6:00 p.m.). Start your career with a company that values its employees and fosters growth. Apply today and begin your journey with us on November 25th !