Candidatul ideal

Qualifications:

• Bachelor’s degree or equivalent experience.
• Customer-oriented with strong communication skills and a team-player attitude.
• Fluent in English; additional languages are a plus.
• Result-oriented, critical thinker with assertiveness.

Descrierea jobului

​Responsibilities:

• Manage incoming customer requests and orders, providing feedback and guiding them through the organization.
• Register and follow up on customer orders in the ERP system.
• Maintain up-to-date project and customer data in CRM, quote generator, and ERP systems.
• Collaborate with project engineers to monitor project progress, including billing, planning, and logistics.
• Prepare and manage contracts, transport documents, payment documents (e.g., bank guarantees, L/C), and ensure proper administrative closure.
• Handle sales invoicing and payment follow-ups.
• Plan and organize machine shipping and customer visits in coordination with sales and project engineers.
• Stay informed on relevant legislation (e.g., Incoterms) and ensure compliance with shipping documentation requirements.
• Aid service, support, and sales teams by formatting proposals related to interventions, transport, and spare parts.
• Organize interventions and ensure proper administrative follow-up with the service department.
• Oversee customer satisfaction, including complaint resolution and proactive customer engagement.