As an SAP Operations Service Manager, you will play a pivotal role in managing high-impact SAP delivery, optimizing operational processes, and ensuring client satisfaction within a strategic business context. This position requires a hands-on, multi-disciplinary approach, balancing responsibilities as a product owner, service manager, financial overseer, and client engagement lead. Your role will also include people management and sales functions, creating a well-rounded leadership position that supports business goals and client success.

Location: Bucharest, Sibiu, Cluj, Brasov, Timisoara and Iasi.

Key Responsibilities

Service and Client Engagement Management

• Optimize operational profitability through effective resource allocation, balancing workload, seniority levels, and delivery volumes.
• Maintain strong client relationships, dedicating significant time to communications to ensure high satisfaction and address concerns promptly.
• Prepare and present recurrent reports on service delivery and standards to stakeholders, ensuring transparent communication and accountability.

People Management and Team Leadership

• Oversee a team of SAP consultants and managers, providing guidance, mentorship, and conflict resolution to maintain team morale and performance.
• Manage performance and career development for SAP Consultants, fostering a high-impact environment that encourages professional growth and cross-regional collaboration.

Sales Management and Key Account Leadership

• Contribute to sales operations to capture new business opportunities across Europe and globally.
• Coordinate recurring revenue streams and support growth strategies, contributing to overall business success.

SAP Delivery Expertise

• SAP Delivery Leadership: Lead complex SAP delivery projects, especially in collaboration with major clients ensuring high-quality and timely project execution.

Qualifications

• Proven experience in SAP Operations, Service Management, or similar roles with a track record in managing cross-functional responsibilities.
• Fluency in German and English required.
• Strong SAP expertise, particularly in operational and delivery aspects.
• Demonstrated leadership ability in managing teams, client engagements, and complex projects.
• Commitment to maintaining high client satisfaction through proactive communication and tailored solutions.
• Strategic thinker with strong analytical skills.
• Excellent interpersonal and conflict resolution skills.
• Ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment.

What we offer

• Attractive compensation package;
• Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme;
• Meal Tickets, Easter, and Christmas Gift Vouchers;
• Seniority Bonus and Referral Bonus.

Health and Well-being:

• WorldClass Gym Discounts and 7Card Partnership;
• Private Medical Subscription for employees and family (children, spouse/ life partner);
• Life and Accident Insurance.

Personal and professional development:

• German/ French Language Courses at any level;
• Complete training & and certification curricula available (tailored courses);
• E-Learning System available for all employees;
• Firm-wide and Regional level training.

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. We operate in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provide IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.