Job Responsibilities:

• Administration and Maintenance: Manage and maintain SAP SuccessFactors modules such as Employee Central (EC), Identity Authentication Services (IAS), Recruiting Management (RCM), Performance and Goal Management (PMGM), Compensation (COMP), and Learning Management System (LMS);
• System Configuration: Conduct basic configuration, upgrades, and testing of SAP SF modules, including launching regular cycles for PMGM and COMP;
• Permissions Management: Provide support in managing system permissions, ensuring compliance with HR processes;
• User Support: Resolve incidents, manage open tickets, and troubleshoot issues in direct collaboration with HR end users;
• Project Management: Lead small projects and participate in larger initiatives as part of the technical team;
• System & Process Improvements: Work closely with HR process owners to identify opportunities for system improvements and process development;
• Request Management: Manage and coordinate system requests, ensuring timely delivery of system enhancements and configurations;
• Report Writing and Support: Create, maintain, and support a variety of reports to assist HR teams in their daily operations;
• Stakeholder Collaboration: Directly collaborate with HR Directors, HR Managers, and HR process owners to address system needs and ensure alignment with HR strategies.