The Chatbot & Voicebot UX/UI Specialist is responsible for creating, designing, and optimizing the user interaction experience with AI-driven conversational interfaces.

The role involves understanding client issues and expected outcomes (efficiency, automation, reduction of AHT) and user needs, thinking about the best strategy and experience to be developed. The SCD should bring strategic suggestions for the project's success.

He/She is in charge of designing the bot architecture, conversation flow, scripting dialogues, and ensuring that the bot can understand and respond to user queries effectively and naturally. They work to make the interaction as human-like as possible, often employing principles of psychology, linguistics, and user-centered design.

Additionally, they analyze conversation data to identify patterns, improve responses and prompts, and enhance overall resolution, user satisfaction and KPIs, building reports with qualitative analysis and opportunities.

This position would manage other resources from the same area and develop the team. Monitoring the quality of the UX and content delivery from EMEA.



Benefits

30 RON/day meal tickets
Private medical insurance
Discounts at partners – electronics and telecommunications subscriptions, dentist partner clinics, optical clinics
Access to the 7card by Gympass monthly subscription
Special offers at partner banks
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.