As a Collection Specialist, you will be responsible for managing and optimizing our collections process for our French speaking clients. You will play a critical role in ensuring the financial health of our organization by facilitating the timely and efficient recovery of outstanding debts while maintaining strong relationships with our clients.

Job description

• Perform the day-to-day shared services collections function within the defined process standards.
• Proficiency in AR reporting including debtors aging, unapplied cash etc.
• Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger.
• Communicate with customers via verbal and e-mail communication.
• Resolve open cases with haste to enable timely reporting.
• Responsible for recording and performing internal investigation to support customer resolution of identified issues.
• Liaise with internal teams to understand if accounts should suspended / reactivated.
• Calculate overdue interest in dunning letters, based on customer type.
• Prepare and pass non-collectable debtors to litigation / third party team.
• Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy.
• Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required.