Candidatul ideal

Qualifications

• Fluent French and English is essential.
• Prior collections with direct debtor contact experience.
• Experience working with a large, global finance team or BPO firm is an advantage.
• Strong relationship management skills and ability to influence decision-making among senior stakeholders within a matrixed environment.
• Strong financial acumen and analytical thinking.
• Strong working knowledge of SAP S4 accounts receivable capabilities.
• Excellent communication skills with the ability to challenge & collaborate.
• Excellent Google suite & MS Office skills.

Descrierea jobului

As a Senior Collection Specialist, you will be responsible for managing and optimizing our collections process for our French speaking clients. You will play a critical role in ensuring the financial health of our organization by facilitating the timely and efficient recovery of outstanding debts while maintaining strong relationships with our clients. The future employee will report into the internal O2C tower lead and participate in collection activities on behalf of the client.

Job description

• Perform the day-to-day shared services collections function within the defined process standards.
• Proficiency in AR reporting including debtors aging, unapplied cash etc.
• Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger.
• Communicate with customers via verbal and e-mail communication.
• Resolve open cases with haste to enable timely reporting.
• Responsible for recording and performing internal investigation to support customer resolution of identified issues.
• Liaise with internal teams to understand if accounts should suspended / reactivated.
• Calculate overdue interest in dunning letters, based on customer type.
• Prepare and pass non-collectable debtors to litigation / third party team.
• Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy.
• Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required.
• Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required.
• Resolve disputes by working with internal teams and/or the customer to verify information.
• Assist in ad-hoc projects relating to the company.
• Perform all other duties as assigned or required.
• Continuously look for and create more efficient processes and implement improvements.