What is this job about?
In this position, you will apply subject matter knowledge to provide accurate and timely technical quotations, information, advice, and assistance regarding the organization’s products and services before, during, and after a transaction to maintain and improve the organization’s customer relationships.


Your main responsibilities:

• Communicate with customers and clients (via email, phone, or online discussion boards) to answer their quotations enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services.
• Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of pending cases.
• Use databases or other computerized systems to maintain up-to-date customer records; to track the volume, content and outcomes of enquiries received; and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
• Register all activities with customers in the global CRM tool.
• Register and manage opportunities in the global CRM tool according to company guidelines.
• Ensure customer master data is updated on portfolio of customers under their responsibility.

What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• Up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?
If you have questions or would like to know more about this position, please contact the Hiring Manager, Miodrag Otašević at [email protected].