S
Service Desk Analyst with English – Iasi (Night shifts)
Companie Verificata
Adaugat: 2 zile în urmă
SCC Services Romania
Service Desk Analyst with English – Iasi (Night shifts)
Companie Verificata
Adaugat: 2 zile în urmă
SCC Services Romania
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Companie:
SCC Services Romania
Functia Jobului:
Inginerie & tehnologie
Industrie:
IT si telecomunicatii
Locatie & Tipul Jobului:
Iasi | Program Full Time
Nivel experienta:
Junior
Descriere:
- Receive incidents and requests from customer end user via telephone, email, self-service & chat
- Process the ticket with either a first-time resolution or a re-allocation to the appropriate individual/team
- Be the primary person managing the lifecycle of the ticket through to conclusion
- Ensure that the speed & flexibility of response meets the business needs and respects the contractual service levels
- Escalation of critical and high priority tickets to line and senior management
- To act as the primary interface with the user community actively promoting Service Excellence at all times
- To ensure that all IT Support related problems and requests are recorded in the call logging system and regularly updated
- Liaise between departments/teams and to act on behalf of the User
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
- Daca aveti impresia ca acest anunt nu este real, va rugam sa il raportati apasand butonul "Raporteaza Job"
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