Ideal candidate

SKILLS, KNOWLEDGE AND EXPERIENCE:





• Excellent understanding of English – spoken and written;


• Confidence in speaking to users directly;


• Troubleshooting experience in a support environment;


• Ability to work under pressure;


• Basic networking skills required;


• Basic Audio Visual knowledge preferred;


• Strong experience working in a service desk or incident management

environment preferred.

Job description

ROLE AND RESPONSIBILITIES:

• 
  
  
• Act as
  
  initial point of contact for all end-user support requirements; 
  
  
• Act as
  
  first line support for any users experiencing issues with room bookings;
  
  
• Provide
  
  video and audio 1st line support services;
  
  
• Incident
  
  logging and tracking;
  
  
• Attempt
  
  to resolve as many incidents as possible at first point of contact
  
  offering advice and guidance;
  
  
• Provide
  
  day-to-day Video Conference session support, including programming call
  
  and call monitoring, assist in testing links to authorised external
  
  companies, monitor usage and availability of equipment in rooms;
  
  
• Record
  
  all incidents and Video conference requests within the SCC service desk
  
  tool;
  
  
• Monitor
  
  mailbox in accordance with OLA’s and SLA’s.
  
  

What

we offer:

• 
  
  
• High
  
  quality external and internal technical trainings with a dedicated
  
  training department.
  
  
• Reimbursement
  
  of certificates and tuition fees for qualifications that are part of your
  
  individual training and development plans.
  
  

Monthly benefits package:

• 
  
  
  • 
    
    
  • Fixed benefits:
    
    
    • 
      
      
    • Private medical subscription
      
      
    • Work from home allowance
      
      
    • Transportation allowance
      
      
    • Easter/Christmas bonus
      
      
    • Free Bookster corporate library subscription
      
      
    
    
    
  
  
  

• 
  
  
  • 
    
    
  • Flexible benefits:
    
    
    • 
      
      
    • Meal tickets
      
      
    • Vacation & cultural vouchers
      
      
    • Retail vouchers (eMAG, IKEA)
      
      
    
    
    
  
  
  

Company description

Who

we are


SCC is the technology division of Rigby Group PLC, a family owned and operated

business with interests in aviation, airports, hotels, property development and

financial services.





What we do


We enable people to do business by planning, supplying, integrating and

managing IT for leading public and private sector businesses across Europe. We

serve over 2500 customers in more than 50 countries and operate out of 75

locations in the UK, France, Romania and Spain.





Our areas of expertise include hardware, software, networking, IT security,

Cloud, data centre services, print management and mobile devices.





Our mission: to make IT work for our customers to

improve the way they do business, deliver quality IT solutions and services

that change the way businesses do business, deliver long-term profit to invest

back into the business and nurture a winning network of partners to create

enduring value to our customers.





*Thank you for choosing to contact us. By sending your resume, you agree to our

processing of your Data for recruitment purposes (where Data refers to your

personal information such as your name, phone number, email address and your

resume). We assure you that your Data will be used for recruitment purposes

only, for a retention time of 5 years or until you decide to withdraw your

consent, at any time, by sending an e-mail to [email protected]. Also, you may

contact us on the same e-mail address to exercise any of the rights granted by

GDPR (Regulation 2016/679).

We are SCC – great things happen when we work together!