Role and responsibilities:​

• Act as initial point of contact for all end-user support requirements;
• ​Act as first line support for any users experiencing issues with room bookings;
• Provide video and audio 1st line support services;
• Incident logging and tracking;
• Attempt to resolve as many incidents as possible at first point of contact offering advice and guidance;
• Provide day-to-day Video Conference session support, including programming call and call monitoring, assist in testing links to authorised external companies, monitor usage and availability of equipment in rooms;
• Record all incidents and Video conference requests within the SCC service desk tool;
• Monitor mailbox in accordance with OLA’s and SLA’s.

What we offer:

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:
Fixed benefits:

• Recommendation Bonuses for new team members;
• Private medical subscription;
• Work from home allowance;
• Transportation allowance;
• Easter/Christmas bonus;
• Free Bookster corporate library subscription;
• Career development opportunities.

Flexible benefits:

• Meal tickets;
• Vacation & cultural vouchers;
• Retail vouchers (eMAG, IKEA).