Who We Are

This initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.

This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life.

What You'll Be Doing

• Oversee the daily operations of the IT service desk, ensuring timely and effective resolution of IT support requests.
• Lead, mentor, and manage service desk teams to maintain high performance and service quality.
• Track key performance metrics and ensure adherence to service level agreements (SLAs).
• Manage escalations and collaborate with other IT teams to resolve complex issues.
• Implement and optimize service desk processes in alignment with ITIL best practices.
• Act as the primary liaison between IT support teams, end users, and senior management.
  
  
  

What You'll Bring Along 

• Bachelor’s degree in information technology, computer science, business administration with a focus on IT, or a related field.
• Minimum 10 years of experience in in IT support/service desk management.
• Ability to interpret and apply best practices, policies, and procedures effectively.
• ITIL Foundation Certification, with a goal of achieving the ITIL Practitioner Certification for Service Level Management.
• Excellent command of both spoken and written English

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