Your day to dayYou will provide IT services in the Business Systems/Applications Support Services area With these activities you will have a great impact on our business:You will receive incidents and issues via phone, email or ticketing system on all supported UnityMedia applications with the goal of providing direct customer resolution or functional escalation to responsible 2nd Level teams if they cannot be resolved on first contact.Business impact assessment (define ticket severity) and incident resolution process (ticket ownership)You will perform ticket monitoring as per internal procedure;You will ensure fulfillment of agreed service level agreements / key performance indicators;You will contribute to the knowledge management process by documenting newly developed solutions to make knowledge applicable to first level support;Other activities as assigned by the Team LeaderYou will receive incidents and issues via phone, email or ticketing system on all supported UnityMedia applications with the goal of providing direct customer resolution or functional escalation to responsible 2nd Level teams if they cannot be resolved on first contact.You will interact with stakeholders, such as application support or business departments or external parties and with IT teams and other stakeholders for incident closure / request fulfillmentYou will coordinate and track resolution activitiesYou will document new known errorsWith these skills you are a great candidate:Strong verbal communication skills in German (C1/C2) and English.Strong reporting and analytical skillsCustomer service oriented.Support and maintenance analysisMust have good analysis and troubleshooting skillsMust have good verbal and written communication skillsIT troubleshooting systems analysis skillsHigh conscientiousness and accuracy in workService orientationFlexible and committed attitudeSounds like the perfect job? We’ve got even more to offer:•Work from Home – hybrid approach •Medical and dental services •Life and hospitalization insurance •Dedicated employee phone subscription •Special discounts for gyms and retailers •Annual Company Bonus •Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills •You get to work with tried and trusted web-technology •Getting in on the ground floor of a technology changing company •We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.•Special Paternal Program - 4 months of paid paternity leave #_VOIS