Your day to day:The service manager is accountable for one or more IT service clusters in the environment of complex and highly critical IT landscapes and for the negotiation of the services with the business unit.Accountable for managing service level agreements with internal and external service providers, reviewing both tactical and longer-term metrics and handling overall vendor performance.With these activities, you will have a great impact on our business:SLA negotiations with partners/suppliers and annual SLA reviewsSupport of the governance and security teams Responsible for the implementation of quality assurance and optimisation measures for compliance with the KPI / SLA of IT servicesManagement of task force / special topics based on user or management escalationsCoordinate service improvement projects Training of internal and external partners on processes and current IT topicsSupport to the strategic projects of the platformsEnsure audit conformity - QA for ISO 9001 audits etc.Strategic development of service processes and tools together with the partnerWith these skills you are a great candidate:Fluent and business fluent German and English (C1-C2 level)Experience in Service Delivery Management/ Partner ManagementOutstanding stakeholder management and communication skillsTactical planning and implementation experienceExperience in intercultural communicationKnowledge of IT architectures as well as IT service management processes (ITIL, eTOM etc.) and company processes (PPM, internal ordering and communication processes etc.)Knowledge in dealing with complex technical issues and preparation of information in a way that is appropriate for the target audienceMicrosoft Office Suite supportExcellent personality, interpersonal and communicationSounds like the perfect job? We’ve got even more to offer: Hybrid way of workingMedical and dental servicesLife and hospitalization insuranceDedicated employee phone subscriptionSpecial discounts for gyms and retailersAnnual Company BonusOngoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technologyGetting in on the ground floor of a technology changing companyWe let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days offSpecial Paternal Program - 4 months of paid paternity leave