If you are a professional looking for an opportunity to grow and develop your abilities within a dynamic business, Emerson has an appealing role for you!

We are looking for a Service Specialist, based in our office within Cluj-Napoca, Cluj, who will manage quote to order end to end process for the Systems and Software division, collaborate with Sales and Operations teams to deliver excellent customer experience throughout all European locations. This role will assist customers by identifying the best solution for their application, independently creating quotations for customers ensuring requests are handled at a high quality, accurately and on time. Proactive quotes follow up with full customer contact with the goal to receive the order. Assist with order management activities and ensure deliveries as per customer expectations.

If this sounds like an interesting job for you, we welcome your application! 

In This Role, Your Responsibilities Will Be:

* Develop and maintain a good knowledge of Process Systems and Solutions (PSS) and other Business Units products and Industry applications.
* Analyze customers RFQ (Request For Quote) for products and services proposals, raise and resolve any queries directly with the final customers or the Front Sales Offices.
* Prepare quotations for MRO (spare parts) and On-Off Services within the set target.
* Prepare the bill of materials and services in the estimation tool.
* Responsible for the generation of a proposal document (technical and commercial) based on a specific proposal template.
* Check all Compliance, Checkpoint and Commercial data on purchase order according to European SYSS Standards. Escalate any queries to customer/relevant department.
* Enter orders into order processing systems ensuring all data is checked and accurate.
* Ensure that the factory items have been scheduled for shipping, internal orders are placed by the purchasing department, service requests are raised.
* Take ownership for factory repair and other service issues.
* Liaise with Sales team to inform about the status or possible challenges regarding received quotes and orders.