Candidatul ideal

What we’re looking for:

• Fluency in English and Czech/Slovak (at least B2 level);
• Good Excel skills;
• Customer Service or invoicing experience would be a plus;
• Problem solving skills and ability to deal with numbers;
• Team-worker attitude;
• Customer-oriented approach.
• Analytical thinking competencies;
• Solution focused.

Descrierea jobului

The Services and Solutions Administrator responsibilities:

Management of contracts / prices / commercial conditions:

• Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
• Verification of contracts, price accuracy and commercial conditions
• Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
• Keeping the archives up to date for the contracts entrusted
• Proposal for solutions to improve processes

Invoicing:

• Collecting the necessary information in the Michelin solutions IT system
• Guarantee the billing process for the customers, including compliance of their tax provisions and accountants
• Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams
• Calculation and validation of invoices at the expected deadlines (billing calendar)
• Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.

Resolution of anomalies:

• Analyzing anomalies
• Solving anomalies and unlocking “borderaux”
• Proposal for measures to improve practices
• Issuing corrective documents:
• Analysis of errors generated by unfair prices or commercial conditions, as well as commercial gestures offered to customers or requests from them
• Proposal for measures to correct these documents
• Cancelling wrong documents and issuing new documents
• Compensation of an amount by issuing a credit/debit memo when reversing is not the customer's preferred solution
• Monitoring the reasons that generated the corrections in the related files and explaining them on request

Dealing with value complaints received from customers and service providers:

• Analyzing complaints received
• Proposal for measures to improve practices
• Resolution of the complaint
• Transmission of a correct and sufficient response

Compliance with financial transaction rules:

• Ensuring traceability of financial transactions
• Archive of all supporting materials in accordance with the regulations in force in the respective countries
• Active participation in auditing processes on prices, anomalies, product and services corrections and complaints, in self-assessment of the implementation of internal control and in collaboration with auditors and representative of the quality assurance process
• Implementation of action plans for internal control points identified as non-compliant