Responsibilities

• Liaise with internal teams (developers and product managers/owners) to understand and clarify system requirements
• Communicate with the customers of the software system to help them interconnect with the system through existing API
• Communicate with the suppliers of the software system to identify and resolve connection and API related issues
• Identify source of problems reported and suggest solutions based on stakeholders' needs
• Escalate technical issues that are outside his/her competence
• Write and run database scripts to retrieve information or to insert new records
• Document thoroughly his/her work, identify and record issues discovered during support
• Stay up-to-date with new support tools and processes

Benefits

• Relative flexible working program
• Open and relaxed working atmosphere, communication and knowledge sharing between team members being very much encouraged
• Open links with the top management for any kind of professional or personal aspects
• Possibility to work with the latest technologies and project management tools, as well as to get practical knowledge about mature software development processes
• Involvement in complex international projects for big players on the global markets Attractive salary
• Financial bonuses and rewards for high-quality work in complex and challenging projects
• Attractive working conditions Possibility for career development (training, opportunities for career development and certification, etc.)
• Consideration of individual capabilities, age or time period spent by the team member in the company is no constraint
• Other benefits