Amazon's RISC Operations work to make Amazon the most trusted shopping destination through flawless product compliance services that relentlessly protect Customers and empower Selling Partners. We build a compliance powerhouse by leveraging technology as a force multiplier, building a total quality culture and developing people to deliver world-class operational excellence. We are looking for a Senior Program Manager with a passion for people, process and technology to lead initiatives that will improve selling partner experience and operation efficiency.


Key job responsibilities
You will be responsible for driving SP experience and waste elimination program/product/regional engagement in an operations team. You will drive a culture of customer obsession and continuous improvement, build selling partner trust and enables selling partner work with Amazon effectively, launch and run seller education and support initiatives and eliminate defects and waste in relevant areas. You will apply a mix of quantitative and leadership skills to identify areas of improvement and lead solution to address it. You will lead, build rapport, and mentor program and process teams consisting of members of all levels and functions, without formal reporting relationships.