Customer Service

• Maintain customer retention by providing first class service.
• Deal with enquires and complaints and resolving the issue/request.
• Drive consistency within your internal teams to achieve the highest service levels.
• Have a strong understanding of the Mystery Shopper programme, Customer Satisfaction surveys and Net Promoter Score (NPS).

Sales
• Ensure that targets are achieved and, where possible, exceeded.
• Analyse Oracle reports to assist you in making key sales decisions.
• Manage in store devices in order to capitalise on a wider range of products.
• Confident use of the store’s dashboard to analyse Footfall, Average Transaction Value and
conversion, applying this to the store environment.

Visual Merchandising
• Following a weekly brief, ensure that this is applied to your store and maintain high visual
standards.
• Attract, engage and motivate customers into making purchases in store by using the latest
visual techniques.
• Making sure that all new product and advertised product is all visible and in the correct
locations.
• Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising
guidelines.

Training & Development
• Develop existing team members and encourage progression within the company.
• Hold regular training meetings within store, making sure the team around you are able to
maintain the high standards required.
• Keep track of internal progression, ensuring all personnel complete the relevant
E-Assessments.
• Management development should be prioritised by the use of the in-house Trainee
Management Academy.