The mission:

• Ensure that all customers receive the highest level of service.
• Maximize selling during heavy traffic periods. Ensure sales floor is supervised appropriately.
• Create long-term relationships with customers and nurtures repeat business.
• Make appropriate, personalized product and sample recommendations.
• Seek out business opportunities within the community and communicates relevant information to Corporate Sales/Marketing/PR.
• Responsible for conducting physical inventory counts as necessary.
• Responsible for accuracy of all orders placed and received.
• Maintain a regular employee schedule, designed to meet the needs of the business throughout the year.
• Coach employees to achieve their optimum professional development.
• Monitor and achieve together with the team the store KPIs (e.x: conversion rate, number of transactions a day, number of items per transaction, value of transactions, etc.).
• Oversee maintenance of all equipment and facilities.
• Maintain adequate stock mix and ideal flow (including collateral, samples, and new products).

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