- Ensure that all customers receive the highest level of service;
- Maximize selling during heavy traffic periods ensure customer focus is prioritized at all times.Ensure sales floor is supervised appropriately;
- Consistently focus on managing a profitable business through managing all costs, working towards delivering budget plans;
- Implement and review all stock loss prevention controls. Implement processes specific to store product/size/location;
- Manage a team including in store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals;
- Offer regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanor, etc;
- Implement store layout, visual merchandising, stock and fixture positioning according to brand guidelines. Manage stock replenishment and availability, product launches and promotions;
- Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines;
- Ensure communication is effective throughout store and back to brand team;
- Weekly /daily analysis of commercial reports and implementation of action plans where necessary;
- Manage manpower planning according to needs of business, whilst considering trading patterns/events;
- Oversee maintenance of all equipment (registers, security system, computers, printers, phones, television) and facilities (lights, air conditioning, heat, plumbing, etc).