What you’ll be doing
As a Support Agent, you will play a crucial role in ensuring seamless customer experiences and resolving technical and operational issues related to our banking platform, with a particular emphasis on cryptocurrency transactions. The work will be done through various of support channles and in association with the CRM for recording.

You will be responsible for…

• Provide first-line technical support to customers via various channels including inmail tickets, online chat, Emails, and phone.
• Troubleshoot and resolve customer inquiries and technical issues related to banking services, cryptocurrency transactions, and digital wallets.
• Collaborate with internal teams such as compliance, Sales, R&D and Operations to escalate and resolve complex technical issues in a timely manner.
• Proactively monitor and analyze system performance and customer feedback to identify potential issues and areas for improvement.
• Develop and maintain comprehensive knowledge of our banking products, cryptocurrency integrations, and industry regulations.
• Document support processes, technical solutions, and customer interactions to facilitate knowledge sharing and continuous improvement.
• Assist in the testing and implementation of new features, updates, and integrations related to cryptocurrency services.
• Stay updated on emerging technologies, industry trends, and best practices related to cryptocurrency and digital banking.

What you need to know
Location- Romania.
9-18, Monday- Friday. (Hybrid position. 2 days remote)
Working in shifts (All week).