Candidatul ideal

We Are Looking For Someone Who:

• Has excellent communication skills in English, German or Italian.
• Possesses strong client-facing and communication skills.
• Has advanced troubleshooting and multi-tasking skills.
• Is customer-oriented and cool under pressure.
• Has relevant experience in a help desk or customer support role (not mandatory but beneficial).
• Prior experience in customer support is a plus
• Availability to work 24/7 shifts (for English Shifts only)

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About the Role:

As a Support Specialist, you will be the first point of contact for our customers, playing a crucial role in maintaining our reputation for exceptional customer service. Your day-to-day tasks will include:

• Providing first-level contact and convey resolutions to customer issues.
• Properly escalating unresolved queries to the next level of support.
• Tracking, routing, and redirecting problems to correct resources.
• Updating customer data and producing activity reports.
• Walking customers through problem-solving processes.