Key Responsibilities

• Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.
• Performs customer request/problem identification and follows defined procedures to resolve correctly.
• Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
• Develops and maintains knowledge of customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements.
• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.

What we offer

• Home working and flexible working hours
• Benefits packages (employee discounts and rewards, healthcare program, insurance, cafeteria, language bonus, etc.)
• Training packages in various technologies with certifications, language courses
• Over-time work and on-call compensation
• International teams and multilingual environment