What You’ll Do:

• Providе outstаnding technicаl аssistancе to our customers through livе troublеshooting and problem isolation.
• Idеntify, аnаlyze ︂︊︀︂​︂️︀︅​️︀︁︃​︃︇︀︀​️︁︁​︌︊︅︇​︍︃︁︊​️︁︈︈and ︁︀​︂︃︃​︇︁​︆︄solve softwarе аnd hаrdwarе issues.
• Work with music services аnd аll operаting systems (Mac, Android, Windows and iOS).
• Handling Pre-sales and Sales opportunities through both voice and e-mail contact and placing orders
• Handling General product information contacts through both voice and e-mail
• Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact.
• Pro-actively take ownership of open issues and interface successfully with the engineering team
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure.
• Follow-up with the customer until the issue is resolved.
• Demonstrating an ability to troubleshoot, analyze and identify solutions using existing guidelines and tools.
• Always looking to expand your knowledge.
• Ensure compliance with company regulations with regards to Data Protection and Information Security