Technical Customer Support/ NOC
Adaugat: 2 săptămâni în urmă
Saste SRL- partner of 42com GMBH
Technical Customer Support/ NOC
Adaugat: 2 săptămâni în urmă
Saste SRL- partner of 42com GMBH
Acest anunt este cu aplicare externa. Cand dati click pe Aplicare Externa veti fi redirectionat pe un alt site pentru a aplica.
- Testing of connеction and аudio quality of tеlеphone-connections.
- Procеssing of troublе tickеts in our tickеt-system аnd our own highly аccessible аdministrаtion-platform LINXA
- Assessment of thе quаlity statistics by appropriаte paramеters (ACD, ASR, SC, PDD, Call Attempts)
- Identification of problematic destinations
- Autonomous development and implementation of optimizing courses of action
- Testing and surveillance of the implemented optimizing measures
- Cooperation with involved and affected departments
- Documentation of procedures and measures
- Build routing scenarios for the customers in order to establish the correct flow on a call;
- Change or interconnect from Soft switch interface routing groups, equipment’s, accounts, customers, vendors
- Enable or disable routes for a specific call/destination;
- Make SIP Debug, searching the issue and solve it as soon as possible;
- Periodically monitor the routes to different destinations 42COM offers
- Maintain the costs on the routes as low as possible without affecting the quality
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