Job Description: Technical Customer Support Representative Croatian Speaker Are you a native Croatian speaker with a passion for technology and customer service? Were offering an exciting opportunity to join our team in a remote position based in Romania, providing technical support to Croatian-speaking customers. This is your chance to contribute to a global technology project, delivering top-tier customer service and technical assistance. Key Responsibilities: Provide technical support to customers via phone, email, and chat, resolving issues related to products, services, and troubleshooting technical problems. Assist customers with inquiries regarding product features, setup, and configurations. Maintain clear communication with customers, offering solutions and escalating issues when necessary. Stay up-to-date with the latest product updates and company policies to provide accurate and efficient support. Meet performance goals, including response times, resolution rates, and customer satisfaction metrics. What We Offer: Competitive Compensation Package : Attractive base salary, with performance bonuses available after the first three months and the potential for progression as you continue in the role. Accommodation Support : For those choosing to relocate to Cluj-Napoca , we offer temporary accommodation, or a rental allowance if you prefer your own housing. Meal Vouchers : Benefit from daily meal tickets, credited directly to your personal meal ticket card. Healthcare Coverage : Enjoy comprehensive medical coverage starting from your second month of employment. Transportation Support : We fully cover transportation costs from your current location to Romania, including flights, trains, or buses. What We're Looking For: Native or fluent Croatian speaker with excellent communication skills in both spoken and written Croatian. Proficiency in English (both written and spoken). Previous experience in customer service or technical support is preferred but not essential. Strong problem-solving skills and a passion for technology and troubleshooting. Ability to work independently in a remote setting and manage time effectively. Adaptability to a fast-paced, customer-focused environment. Why Join Us? Work remotely from anywhere in Romania, with the flexibility to create your ideal work-life balance. Be part of a dynamic, multicultural team with significant opportunities for career growth and professional development. Contribute to a high-impact global project where your technical expertise directly enhances the customer experience. If youre passionate about providing excellent customer support and eager to take on a new technical challenge, wed love to hear from you! Apply today to embark on an exciting career in technical customer support and make a significant impact in the Croatian market.