If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you!

Based in Cluj Napoca, this role will provide best technical support about Fluid Automation Products & Solutions to Customers, Sales Representatives, Business partners and Intermediaries. You will focus on guaranteeing a positive Customer Experience, managing speedy and knowledgeable responses that solve their problems while applying Company policies.

If this role is appealing to you and you are eager to join our team, we encourage your application.


In this Role, Your Responsibilities Will Be:
* Handle technical enquiries for entire portfolio, handle technical Requests for Quotation (RFQ)
* Build and send offers (quotations) based on customer request (Input from field sales, Sales Force, mail request, portal request) with an indication of price, delivery time and availability, within Delegation of Authority
* Track offers to Customers, on behalf of Salespersons
* Provide technical service assistance relating to application problems with our products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are accurately handled and closed to Customer Satisfaction
* Generate leads for sales force through active listening and probing for customer requirements and opportunities
* Provide internal feedback regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions
* Detect anomalies and report them; contributes to continuous improvement
* Constantly maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions, new products' introduction, obsolescence, replacement products
* Directly train and support the Customer Support employees of Customer Service to improve product and application knowledge
* Ensure that any activity, task and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System


Who You Are:

Are you passionate about making an impact and getting involved in exciting new projects? You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems, then this is the perfect place for you!

For This Role, You Will Need:
* Bachelor’s degree or equivalent experience
* Minimum 1-3 years progressive proven experience.
* Details oriented, ability to work under time pressure and multi-tasks; good judgment making capabilities
* Strong analytical skills and ability to solve problem; proactive
* Good Customer sense; interest for Commercial role and environment
* Cooperative; willingness to interact and work with others; team player
* Proficiency in English and Spanish, excellent verbal and written communication skills.



Preferred Qualifications that Set You Apart:

Having previous experience in an engineering or technical sales environment will be considered a plus (Mechanical, Electrical or Engineering technology).
Basic knowledge of Industry Processes or Process Control and Automation is an advantage.
Our Offer To You:

By joining Emerson, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace.

Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.

Our LGBTQ+A Group empowers our workforce regardless of their gender identity or sexual orientation, and supports the inclusion and professional development of all employees.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.