Responsibilities:Logging remotely to client"s computer and help them solve software issues;Documenting issues that you deal with on a daily basis into the ticketing system;Troubleshooting hardware, software and network related issues;Escalating problems to the next level of support when necessary;Help the client with all the necessary information.Working hoursOperating 7 days a week we run a variety of shifts, with flexibility to suit everyone. Job Requirements Requirements:ENGLISH and GERMAN advanced level;Motivation for learning new information;Ready to acquire new skills (communication skills, technical skills etc.);A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;Willingness to help people in having continuity in their computer-based activity;Previous successful customer service experience is considered an advantage;Strong written and oral communication skills;Able to communicate problems/issues to customers in a non-technical manner.What's next:Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.