Responsibilities:
Providing technical and functional support to users
Managing incidents within the scope of reporting by ensuring that the service is restored as quickly as possible with complete transparency regarding the Business Line
Interacting with client and company functions consistently until problem solution
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Guaranteeing the eradication of problems
Ensuring the proper management of application access by following the recommendations applicable to its scope
Maintaining positive client relationships even in severe and high pressure situations
Logging all related activities using the appropriate tool for each customer query and
handling client data securely
Employing client‘s standard support delivery methodologies and tools
Performing in international software support delivery processes and environments.