Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.





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Cerinte

• Proven experience as a technical Help Desk team leader.

• A university degree is mandatory for the role.

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.

• Solid technical background with an ability to give instructions to a non-technical audience.

• Customer-service oriented with a problem-solving attitude.

• Experience with installing/troubleshooting Telecommunications equipment (routers, network switches, firewalls, etc.)

• Excellent written and verbal communications skills.

• Team management skills.

Responsabilitati

• Build and run the Help Desk operation.

• Managing all day to day the Help Desk activities and evaluate productivity & performance

• Serving as the first point of contact for customers seeking technical assistance.

• Monitor all incidents and ensure timely resolution or where that is not possible immediate escalation to the next level of support.

• Develop practice for periodic reports for management with recommendations and trends.

• Recruit, train, and support Help Desk technical representatives.

• Take calls from clients and respond to their emails.