Your Key Responsibilities:

• Provide pre-sales technical support to colleagues regarding equipment, SaaS, Cybersecurity, hardware, or service configurations and functionality;
• Liaise directly with customers or prospective customers in relation to these matters;
• Perform a technical lead role in reviewing and responding to RFP/RFI documents;
• Write technical specifications and make appropriate recommendations;
• Attend Ireland/European customer meetings to deliver technical content and presentations;
• Conduct and take responsibility for the technical verification and sign off of solution design, configuration, interoperability, and delivery cost assessment;
• Have an understanding of how voice and data communication equipment, hardware, and services work, and be equipped with knowledge to design around common requests like redundancy & resiliency;
• Establish and maintain effective interpersonal relationships with those contacted during the course of work;
• Perform any other / or additional duties as dictated by the needs of the business;
• Communicate directly with international customers to understand and interpret technical requirements and agree on solutions;
• Interpret customer requirements into product specifications at the pre-sales stage of proposals (in conjunction with the engineering team);
• Provide pre-sales technical assistance, product education, and 1st line support services;
• Provide first-level technical support to address customer queries for delivered technology requirements;
• Responsibility for technical descriptions of products in data sheets, Cloud services, SaaS Telephony systems, AI Technologies, and quotations; and managing these descriptions;
• Liaison between ETL/SLT sales and engineering teams for technical evolutions / new products to give briefing to engineers once an opportunity has been received;
• Support for sales and solutions on customer demos if required;
• Making technical presentations and demonstrating how a product meets client needs;
• Responsible for technical (engineering) assistance for the ETL/SLT Sales team and IT Leadership;
• Analysis of customer specifications /requirements (where stated) and completion of compliance matrices as part of proposals (in conjunction with the engineering team);
• Working alongside Sales Managers, Solutions, IT Project Management, Business Analysts, and Engineer management to ensure timely response and follow-up for complex inquiries / RFI’s/RFP’s;
• Ireland/European travel for customer visits and trade shows when required;

The ideal candidate for the Technology Pre-Sales Engineer position will possess the following competencies:

• 3+ years in Contact Center/Business Process Outsourcing
• Proficient Level Ireland/European languages. Advanced level of English
• Strong writing skills
• Capacity to work globally if needed
• Proficient level understanding of Salesforce, ServiceNow, and topologies
• Ability to be an advisor to IT/Ops/Eng
• Capacity to work on multiple RFP’s/RFI’s with overlapping timelines
• Excellent verbal and written communication skills with great attention to detail
• Ability to influence leadership and clients to create change for the greater good
• Minimum Bachelor degree completed
• Availability to work on a hybrid model (in-office presence is required in Bucharest, AFI Buildings)

We offer:

• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Transportation vouchers for late shifts (if you work from office)
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long