Ready to embark on a career journey with one of the world’s leading airline companies? ️ If you're passionate about travel, delivering top-notch customer service, and thrive in dynamic, multicultural environments, we have the perfect opportunity for you! As a Travel Advisor based onsite in Bucharest , you'll play a key role in creating seamless experiences for airline passengers worldwide, helping them navigate everything from flight changes to lost baggage. Join our team and take off towards a rewarding career with exciting growth opportunities! Job Title: Travel Advisor (Onsite in Bucharest) - Airline Company Location: Bucharest, Romania Job Type: Full-time, Permanent Contract Key Responsibilities: Deliver exceptional customer service through email and phone interactions. Assist customers with flight changes, cancellations, lost baggage, and claims for a leading airline. Communicate with customers across multiple channels. Respond promptly to inquiries while maintaining a positive, empathetic, and professional attitude. Ensure customer satisfaction by providing professional, accurate support. The Ideal Profile: Fluent in French, Italian, German, or Portuguese , with advanced English proficiency. Prior experience in an airline or operations environment is advantageous but not required. Knowledge of booking systems like Amadeus, Galileo, or Sabre is a plus. Strong communication and customer service skills; BPO/contact center experience is beneficial. Graduates or undergraduates from any discipline are encouraged to apply. Skilled in Microsoft Office and Outlook. Willingness to work in a dynamic contact center environment. Proven problem-solving abilities with a focus on issue resolution. Perks and Benefits: Competitive salary reflecting your expertise. Meal tickets provided. Private medical subscription for your health and well-being. Reimbursement for public transportation costs. Referral Program – Recommend friends and earn rewards! Opportunities for incentives and tenure-based bonuses . Permanent contract with potential for growth and stability. Full paid training provided to ensure your success. Exciting career progression with opportunities to grow in a global organization. A supportive and collaborative work environment that fosters professional and personal development. Work Environment Specifications: A dynamic, young, and diverse environment . Full equipment provided by the company. Engage in projects with leading global brands , offering exciting and rewarding experiences. If you're passionate about travel, customer service, and thrive in a fast-paced environment, this could be the perfect role for you!