Candidatul ideal

Here is a great opportunity for ambitious professionals passionate about foreign languages, with good coordination and collaboration skills.
The role is based in Bucharest, Romania, and will report directly to the International Operations Manager. Hybrid work arrangements, can be considered.

The job is for you if you are:

• Extrovert and you like to interact with people
• Fluent in English and if you speak Ukrainian (or Russian) it is even better
• Collaborative leader who can inspire and motivate people
• Highly organized with strong problem-solving skills

We are looking for a new colleague with:

• Bachelor's degree in business communications, foreign languages or a related field
• >3 years of experience in BPO, shared services, coordination role
• Experience in HR (recruitment & training) is a plus
• Exceptional verbal and written communication skills
• Prior experience in market research, it's a plus
• Proficiency in MS Office, especially Excel
• Fluency in English; Ukrainian (or Russian) or any additional language skills are a plus

Descrierea jobului

Key Responsibilities:

Providing the Client with a valuable final product in the form of well-written, truthful, and important information in Mystery Shopper questionnaires.

Team coordination:

• Manage the relationship with the collaborators who perform the validation and translation activities for our Mystery shopping projects
• Keep a real time data base with all the collaborators, their availability to perform validation (days / hours per day), workload and language skills
• Communicate continuously with the Project Managers to find out the need of validation and translation for the projects in field
• Allocate the appropriate number of validators, with required language skills, for each project, to cover the timely and accurate validation of questionnaires
• Respond proactively to any additional requirements from the Project managers regarding validation or any unforeseen situations that require language skills
• Support additional translations of different files into local languages, according to needs

Recruitment & training:

• Coordinate with HR to ensure a sufficient number of collaborators, with various language skills, able to validate all the questionnaires resulted from mystery shopping (or other research) projects at the INTL division level
• Perform onboarding of the new collaborators
• Train new collaborators regarding job requirements, project criteria and instructions interpretation and application, platform utilization etc.
• Train new Project Managers in Mystery shopping platform utilization