About your next great opportunity:

As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact, you'll support our customers through phone, chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism.

Job Description:

• Respond to customer inquiries via phone, chat, and email
• Accurately document all customer interactions and case details in the CRM system
• Follow communication procedures, guidelines, and policies.
• Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
• Navigating multiple systems simultaneously

What We Offer:

• Opportunity to work from our office in Ruse
• Attractive salary and long-term job security with a permanent contract
• 21 days of paid annual leave
• Additional health and life insurance
• Meal and gift vouchers
• Transportation allowance
• Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• Modern and pleasant work environment with cozy relaxation areas
• Working on shifts

Additional Information
All your information will be kept confidential according to EEO guidelines.