• Supporting and driving new customer implementations and system implementations.
• Supporting and driving digital transformation efforts as well as helping create the initiatives.
• Problem solving dynamic operational and/or systemic challenges.
• Documenting processes and support in training and implementation of the processes.
• Influencing change with continuous improvement mindset geared towards identifying and eliminating safety and compliance issues, service issues, and operational inefficiencies.
• Evaluating use of tools used by operators to ensure maximum ROI on investments.
• Develop reporting tools and KPIs to maximize visibility into trends of the business.
• Ad-hoc customer requests
• Lead new business and systems implementations.
• Perform Level 1 and 2 Warehouse Management System (WMS) configurations.
• Technical writing of Business Requirement Documents (BRD), Standard Operating Procedures (SOP), IOPs, and creation of process maps.
• Train users on systems and processes.
• Manage, communicate, and resolve operational, process and systems issues.
• Pro-actively identify trends, process improvements and customer needs and propose and implement solutions.
• Acts as a liaison for cross-functional support teams (Administration and Operations) to achieve customer and company business objectives.
• Create and execute project plans crossing over several departments.
• Create measurable goals for projects and initiatives.