As an SAP Operations Service Manager, you will play a pivotal role in managing high-impact SAP delivery, optimizing operational processes, and ensuring client satisfaction within a strategic business context. This position requires a hands-on, multi-disciplinary approach, balancing responsibilities as a product owner, service manager, financial overseer, and client engagement lead. Your role will also include people management and sales functions, creating a well-rounded leadership position that supports business goals and client success.
Location: Bucharest, Sibiu, Cluj, Brasov, Timisoara and Iasi.
Key Responsibilities
Service and Client Engagement Management
- Optimize operational profitability through effective resource allocation, balancing workload, seniority levels, and delivery volumes.
- Maintain strong client relationships, dedicating significant time to communications to ensure high satisfaction and address concerns promptly.
- Prepare and present recurrent reports on service delivery and standards to stakeholders, ensuring transparent communication and accountability.
People Management and Team Leadership- Oversee a team of SAP consultants and managers, providing guidance, mentorship, and conflict resolution to maintain team morale and performance.
- Manage performance and career development for SAP Consultants, fostering a high-impact environment that encourages professional growth and cross-regional collaboration.
Sales Management and Key Account Leadership- Contribute to sales operations to capture new business opportunities across Europe and globally.
- Coordinate recurring revenue streams and support growth strategies, contributing to overall business success.
SAP Delivery Expertise- SAP Delivery Leadership: Lead complex SAP delivery projects, especially in collaboration with major clients ensuring high-quality and timely project execution.
Qualifications
- Proven experience in SAP Operations, Service Management, or similar roles with a track record in managing cross-functional responsibilities.
- Fluency in German and English required.
- Strong SAP expertise, particularly in operational and delivery aspects.
- Demonstrated leadership ability in managing teams, client engagements, and complex projects.
- Commitment to maintaining high client satisfaction through proactive communication and tailored solutions.
- Strategic thinker with strong analytical skills.
- Excellent interpersonal and conflict resolution skills.
- Ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment.
What we offer
- Attractive compensation package;
- Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme;
- Meal Tickets, Easter, and Christmas Gift Vouchers;
- Seniority Bonus and Referral Bonus.
Health and Well-being:
- WorldClass Gym Discounts and 7Card Partnership;
- Private Medical Subscription for employees and family (children, spouse/ life partner);
- Life and Accident Insurance.
Personal and professional development:
- German/ French Language Courses at any level;
- Complete training & and certification curricula available (tailored courses);
- E-Learning System available for all employees;
- Firm-wide and Regional level training.
About BearingPoint
BearingPoint is an independent management and technology consultancy with European roots and a global reach. We operate in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provide IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.
BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.