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SAP Operations Service Manager with German - Platform Services

Poziții disponibile: O poziție
834
0
FULL-TIME
IT & Software
Sibiu
BearingPoint

As an SAP Operations Service Manager, you will play a pivotal role in managing high-impact SAP delivery, optimizing operational processes, and ensuring client satisfaction within a strategic business context. This position requires a hands-on, multi-disciplinary approach, balancing responsibilities as a product owner, service manager, financial overseer, and client engagement lead. Your role will also include people management and sales functions, creating a well-rounded leadership position that supports business goals and client success.

 


Location: Bucharest, Sibiu, Cluj, Brasov, Timisoara and Iasi.



Key Responsibilities

Service and Client Engagement Management

  • Optimize operational profitability through effective resource allocation, balancing workload, seniority levels, and delivery volumes.
  • Maintain strong client relationships, dedicating significant time to communications to ensure high satisfaction and address concerns promptly.
  • Prepare and present recurrent reports on service delivery and standards to stakeholders, ensuring transparent communication and accountability.
People Management and Team Leadership
  • Oversee a team of SAP consultants and managers, providing guidance, mentorship, and conflict resolution to maintain team morale and performance.
  • Manage performance and career development for SAP Consultants, fostering a high-impact environment that encourages professional growth and cross-regional collaboration.
Sales Management and Key Account Leadership
  • Contribute to sales operations to capture new business opportunities across Europe and globally.
  • Coordinate recurring revenue streams and support growth strategies, contributing to overall business success.
SAP Delivery Expertise
  • SAP Delivery Leadership: Lead complex SAP delivery projects, especially in collaboration with major clients ensuring high-quality and timely project execution.

 

Qualifications

  • Proven experience in SAP Operations, Service Management, or similar roles with a track record in managing cross-functional responsibilities.
  • Fluency in German and English required.
  • Strong SAP expertise, particularly in operational and delivery aspects.
  • Demonstrated leadership ability in managing teams, client engagements, and complex projects.
  • Commitment to maintaining high client satisfaction through proactive communication and tailored solutions.
  • Strategic thinker with strong analytical skills.
  • Excellent interpersonal and conflict resolution skills.
  • Ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment.


What we offer

  • Attractive compensation package;
  • Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme;
  • Meal Tickets, Easter, and Christmas Gift Vouchers;
  • Seniority Bonus and Referral Bonus.


Health and Well-being:

  • WorldClass Gym Discounts and 7Card Partnership;
  • Private Medical Subscription for employees and family (children, spouse/ life partner);
  • Life and Accident Insurance.


Personal and professional development:

  • German/ French Language Courses at any level;
  • Complete training & and certification curricula available (tailored courses);
  • E-Learning System available for all employees;
  • Firm-wide and Regional level training.


About BearingPoint


BearingPoint is an independent management and technology consultancy with European roots and a global reach. We operate in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provide IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.


BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.


SAP Operations Service Manager with German - Platform Services
BearingPoint
  • Bucuresti

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