Order Management - German

• 1 - 5 years Experience of working in a customer facing environment
• Candidates with strong analytical skills to interpret data and identify trends.
• Solid business acumen is needed to understand market dynamics and customer needs.
• Problem-solving abilities are required to respond to challenges and develop solutions
• Any experience within automotive/industrial and international environment will be considered as a strong asset
• System Applications: trained and intermediate user of MS Excel and relevant SAP transactions (order management & quality management)
• Ability to work in a team: support team goals, take initiative, seek to give and receive help and feedback
• Customer Interface management: communicate effectively with the customer using standard tools and conventions, both in calls with the customer as through other media
• Product knowledge: demonstrate affinity with or established knowledge on the main features and qualities of Goodyear's tires and other products
• Excellent German and English communication skills (verbal and written)
• Bachelor degree

• Handle customer orders and order-to-cash related customer requests. Deliver customer value by end-to-end follow-up and satisfy customer needs in alignment with Goodyear processes and guidelines.
• Work closely with Sales and act as a consultant to ensure that customer needs are met. Work closely with other Supply Chain departments, such as Transportation and Warehouse teams to cover special requests in compliance with Goodyear standard work procedures.
• Maximize customer satisfaction by contributing to the company and supply chain strategy. The performance is measured through Call Service Level / Delivery Performance / Customer Satisfaction.
• Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the best possible results for the customer and the company.

• Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders. Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)
• Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer-centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners.
• Quality Management: enter and process customer claims in the Quality Management module (QM) and drive swift and complete resolution for QM notifications. Good understanding of all relevant Order-To-Cash areas where customer claims can occur including logistics claims, billing & pricing.
• First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures.
• Maximize sales and customer order fulfillment: take all necessary actions to sell the plan. Cross selling: guide the customer through our product portfolio and offer alternatives where available.

Goodyear este una dintre cele mai mari companii de anvelope din lume ce si-a inceput activitatea in anul 1898 ca producator de anvelope pentru biciclete si carucioare cu doar 13 muncitori. Compania a crescut rapid si numără astăzi aproximativ 72 000 de angajați și își produce produsele în 55 de unități din 23 de țări din întreaga lume. Cele două centre de inovare Goodyear din Akron, Ohio și Colmar-Berg, Luxemburg, se străduiesc să dezvolte produse și servicii de ultimă generație care stabilesc tehnologia și standardul de performanță pentru industrie.

În România, Goodyear Dunlop este prezent din anul 1999 și este reprezentat de două persoane juridice diferite, Goodyear Dunlop Tyres (Biroul de vânzări) și Goodyear Operations. Goodyear Operations România este Centrul Global de Servicii pentru Afaceri al Goodyear Dunlop EMEA. Centrul GBS din București a început în iulie 2011. Misiunea centrală a Centrului a fost întotdeauna să ofere satisfacția internă a clienților cu responsabilitatea comună a livrării - Performanța de conducere ca ONE TEAM.

Scopul nostru la Goodyear este să creăm încredere și să creăm un mediu în care asociații sunt inspirați de muncă. Pe langa anvelopele Goodyear, producem și alte mărci internaționale bine respectate, inclusiv Dunlop, Kelly, Fulda, Sava și Debica, iar afacerea noastră cu pneuri oferă produse din cauciuc și polimeri pentru o varietate de piețe. Credem în oamenii noștri și îmbrățișăm schimbarea pentru a ne angaja și a le permite asociaților Goodyear să-și realizeze întregul potențial.

Pentru mai multe informații despre Goodyear și produsele sale, accesați www.goodyear.com/corporate.