Candidatul Ideal
Essential skills and qualifications:
Completed higher education;
Excellent MS Office Excel skills;
1–2 years of experience as a Data Analyst, Business Analyst or Sales Analyst;
The ability to interpret data;
Strong written and verbal communication skills.
Availability to work full-time is mandatory.
Descrierea jobului
Collect, organize, and analyze data to identify patterns, trends, and opportunities;
Monitor performance indicators;
Interpret and present data;
Create forecasts and human resource requirements based on stream volumes;
Create, update, and automate reports;
Collaborate with the project team to provide the information needed for decision-making;
Work with the project team to improve the workflow;
Perform ad hoc analyses to investigate various problems or potential challenges in the workflow;
Identify risks.
Descrierea companiei
Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 500,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,000 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).
