Candidatul Ideal
Essential skills and qualifications:
Minimum 1 year experience as a Supervisor/ Workforce Coordinator/QA Coordinator/ other team coordination roles;
Proficient level of English;
Excellent communication skills: verbal, written, listening;
Microsoft Office knowledge (Word, Excel, PowerPoint);
Ability to effectively deliver updated program and process changes;
Ability to redirect and coach for improvement to diverse supervisor base;
Ability to gauge user ability and modify delivery skills accordingly;
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience;
Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way;
Ability to recognize trends and escalate information as appropriate;
Analytical problem-solving skills; linear and logical troubleshooting skills;
Good time management skills and multi-tasking ability;
Polished etiquette and delivery.
Descrierea jobului
Real time shift management of production through BEST Operations application, building and executing action plans, communicating shift trends/concerns to Account Management/Client Services;
Developing and coaching Supervisors, guiding and checking their planning, administering recognition and reward programs as well as disciplinary procedures;
Verifying all Supervisors are working effectively with their point of contact towards the control/ improvement of a KPI.
Motivating and allowing the Supervisors to truly manage the KPI they are in charge of.
Descrierea companiei
Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 500,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,000 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).
