Candidatul Ideal
Descrierea jobului
Responsibilities :
- Handling incoming and out coming telephone calls, mail and correspondence from / to customers, dealers, insurance companies, lawyers and experts including validating their identity, checking data for correctness, and forwarding calls / mail / correspondence to the relevant department if necessary.
- Processing of all client inquiries including diligent verification, proper data entry and approval within the scope of work or processing for approval by a higher level of competence.
- Placing incoming customer/dealer orders received by telephone, post, fax, e-mail using available systems, including: processing requests for contract replacements (financing and leasing) and account statements ; constant maintenance of customer database, such as address, bank and payment details, carrying out authorization, administration and verification of vehicle documentation; creation and processing of system inquiries.
- Processing of repair damage including invoice requests and authorization of insurance coverage.
- Address research based on available reports and system information.
- Processing of up to 45 days overdue customer contracts using the collection system: dispatch of system letters from the collection system; agreement of payment dates for up to 45 days overdue contracts; documentation of customer contacts and agreements in the collection system.
Requirements:
- Fluency in spoken and written German language - Candidate should be able to hold seamless conversations in German over phone with dealers, customers, suppliers (agencies) and other external parties.
- Working knowledge of English language - Candidate should be able to understand in-person conversations in English as part of training modules or regular discussion and read emails/documents written in English. Basic fluency in language will suffice.
- Previous experience in role of a Customer Service / Collections agent with banking or non-banking financial firms is preferred.
- Knowledge about the automotive finance or banking industry would be an advantage.
- Good comprehension skills and ability to quickly understand new processes.
- Good knowledge of working with MS Office & IT Applications in general.
Descrierea companiei
ManpowerGroup este expertul global privind forța de muncă, creând soluții inovatoare în domeniu de aproape 70 de ani. În calitate de experți în forța de muncă, în fiecare zi conectăm la piața muncii peste 600,000 de persoane cu diverse abilități, într-o varietate de domenii și industrii. Familia brandurilor ManpowerGroup - Manpower, Experis, Right Management și ManpowerGroup Solutions – ajută peste 400,000 de clienți din 80 de țări și teritorii să identifice, atragă, dezvolte și gestioneze talentele de care au nevoie, oferindu-le soluții cuprinzătoare și integrate. ManpowerGroup este prezent în România de aproape 15 ani, susținând performanța, creșterea și și flexibilitatea a peste 350 de companii din toate regiunile și domeniile de activitate și conectând mii de candidați talentați și profesioniști cu experiență la oportunitățile potrivite.
